Return and Refund Policy

Cooling Off Period

Federal Law guarantees each consumer who makes a purchase from a direct seller outside of their normal place of business has three business days to reconsider their purchase and cancel in writing if they so desire, except in the case of California senior citizens (65 years old or older), cancellation period is five (5) business days.

Heart of America Salez of Kitchen Charm Cookware has over a thousand satisfied customers and the founder has been in business for over 50 years. We take great measures to ensure our consumers are provided their rights with all documents, having the full disclosures and documentation to notify the sales office of a cancellation as required by law, and that each consumer who exercises the cancellation option within the three business days is honored. The company takes additional steps to contact the consumer directly and discuss their purchase prior to consummating the contract; this eliminates miscommunication and errors.

After the sales presentation and in the comfort of their home, the consumer has the time to review their purchase and evaluate their purchase decision. The consumer will also receive a courtesy call or text confirming their purchase and desire to receive the products. This process eliminates any pressure the customer may have felt at the time of the sale and gives them the opportunity to exercise their rights.

Exchange Policy
Heart of America Salez will exchange merchandise if the merchandise is shipped to Heart of America Salez within 30 calendar days from the date the customer received it. The products must be in their original condition and in the original packaging in which they came. The customer will be responsible for the cost of shipping the merchandise back to Heart of America Salez. The customer can exchange the products of equal or lesser value of the original items purchased.